Archive for September, 2012

Thursday, September 6, 2012 @ 05:09 PM

I’ve discussed customer service before. It is a make or break deal in our struggling economy.

I have an ongoing, almost personal, relationship with one of my suppliers, R & V Works. They are the manufacturer of The Cajun Fryer. I speak with the girls in the office almost daily. I know other sales people that distribute for the company. I speak with the owner, Robert Myers, on occasion and have even spoken with the the guys that build the outdoor propane deep fryers that I distribute for the company. It’s like one big happy family.

Robert’s company is based on old school, good old fashioned American know how, hard work, and customer service. They go out and show their product while tailgating at NASCAR races. They go to big outdoor stores and set up out front and deep fry fish for the patrons walking through the door. They strive to better their product constantly. Robert is always designing new items for sale, like The Smokin’ Cajun Grill & The Cajun Express Smoker.

This company will bend over backward to make sure the customer is happy. I recently had a customer that had an issue with a unit that just wasn’t quite right. Hey, it happens sometimes. One of the girls from the office was actually going camping in the general area that the original unit was sent. She brought a brand new unit with her, and had the gentleman meet her at her campsite, and they exchanged the original unit for a new unit. NOW, THAT’S CUSTOMER SERVICE!!!!

This is exactly the way I like to run my company and this is why I love working with these people. Life is too short to not be hands on, be nice to your customers and be grateful to them for giving you an order in the first place. If it wasn’t for the customer, you would not have a business. Word of mouth is a wonderful thing too. If your customer is satisfied, you may get an order from their friends or relatives. You may even get repeat customers. I actually have a few customers that I now converse with by email like, pen pals.

Enjoy life! Be happy! Leave your baggage home! Treat your customers with respect and honesty! Most of all…be nice. Nobody likes a Gloomy Gus. Hey, maybe your customer is just having a bad day. They may have had an attitude before they attempted calling you. Try to turn that frown upside down. It doesn’t always work, but I had an old boss, many years ago, that told me, the nastier a customer gets, the nicer you should be, without the sarcasm, please!!. Sometimes it helps, sometimes not. But, in the long run, they may actually remember that they were having a bad day, and you still treated them with respect. That means the world to some people. Do unto others…enough said!

 

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